Model Railways
Models
Plastic Kits
Slot Car Racing
Academy
Accurascale
AE Model
AIP
Airfix
Am-Tech
Amjo Boxes
Ansmann
Antex
Aoshima
Araldite
Atlas Editions
Bachmann
Bartoline
Bburago
Beemax
Bill Bedford Models
Blackspur
Bond It
Bostik
Britains Farm
Britbus
Bull Brand
Busch
Cararama
Carrs
Carson
Cavalex Models
Animals And People
Backscenes
Ballast, Coal And Rocks
Baseboards
Buildings
Cleaning And Maintenance
Coaches
Controllers
DCC Controllers, Decoders And Sound Decoders
Display Cases And Stock Boxes
Electrics
Landscaping
Loco And Rolling Stock Detailing
Locomotives
Manual Point Operation
Other Products
Playtrains
Publications
Signals
Spares
Tools And Accessories
Track And Points
Train Packs
Train Sets
Transfers
Trees, Hedges And Grass
Wagon Loads
Wagons
Aircraft
Buses
Caravans
Cars
Commercials
Detailing
Diggers
Emergency Services
Farm Machinery
Loads
Military Vehicles
Motorbikes
Paints And Accessories
Ships And Boats
Tanks
Toys
Traction Engines
TV, Sci-Fi And Fictional
Accessories
Artillery
Engines
Figures
Helicopters
Modelling Materials
Space
Batteries And Chargers
Boats
Body Shells And Body Clips
Connectors
Fuel And Oil
GlowStarts And GlowPlugs
Handsets
Lighting
Motors And Speed Controllers
Servos And Receivers
Spares And Accessories
Power And Control
Sets
Track
Trackside Scenery
Batteries
Books
Cards
Engraving Art
Fireworks
Gift Vouchers
Glues
Kites
Live Steam
Matchstick Kits
Military Miniatures
Model Rockets
Modelling Materials,
Paint By Numbers
Plasticard
Puzzles
Weathering
Wooden Kits
Radio Control
If, after buying an item over the phone or online, you would like to return it then please notify us via email or telephone within 14 days of receiving the item. You then have a further 14 days to return to item to us in its original, unopened packaging. You will recieve a refund within 14 days of the item arrived back to us as long as the item is in the same condition it was sent out. Unfortunately, we don’t refund the cost of the return postage for unwanted items.
On the odd occasion that an item may arrive faulty please contact us before returning it. It maybe that we can help sort out a problem over the phone or resolve the issue in a way that doesn’t involve you sending the item back to us. If we cannot do this, we may offer a returns label for you to print out and stick on the parcel. Further instructions will be given when you receive your label. We will then inspect the item on return and arrange for either a repair, replacement or refund.
The same applies to items received in error.
If the item develops a fault after use most of the manufacturers offer a warranty. Details of this will be enclosed with the product, but generally this carries from 6 – 12 months. Items that develop a fault within this time can be returned to us for a repair, replacement or refund if the product has been used according to the instructions within the product.
All of our second hand items comes with a three month warranty.
Whatever the problem, please remember to contact us first before returning anything. If you have any questions don’t hesitate to contact us via one of the methods below.
Email address: info@cheltenhammodelcentre.com
Telephone: 01242 523117
Address
Cheltenham Model Centre 39 High Street Cheltenham GL50 1DX