If, after buying an item over the phone or online, you would like to return it then please notify us via email or telephone within 14 days of receiving the item. You then have a further 14 days to return to item to us in its original, unopened packaging. When we receive the item, we will refund the full cost of the item plus the original cost of shipping. Unfortunately, we don’t refund the cost of the return postage for unwanted items.
On the odd occasion that an item may arrive faulty please contact us before returning it. It maybe that we can help sort out a problem over the phone or resolve the issue in a way that doesn’t involve you sending the item back to us. If we cannot do this, we may offer a returns label for you to print out and stick on the parcel. Further instructions will be given when you receive your label. We will then inspect the item on return and arrange for either a repair, replacement or refund.
The same applies to items received in error.
If the item develops a fault after use most of the manufacturers offer a warranty. Details of this will be enclosed with the product, but generally this carries from 6 – 12 months. Items that develop a fault within this time can be returned to us for a repair, replacement or refund if the product has been used according to the instructions within the product.
All of our second hand items comes with a three month warranty.
Whatever the problem, please remember to contact us first before returning anything. If you have any questions don’t hesitate to contact us via one of the methods below.
Email address: firstname.lastname@example.org
Telephone: 01242 523117
Cheltenham Model Centre
39 High Street
We have been in business for over 40 with the shop located in a few different places around the town in that time. We are now located at the Eastern end of Cheltenham High Street.
As well as stocking the latest plastic kit, diecast and model railway releases we have a big selection of slot cars and modelling tools.
We are able to carry out repairs on radio control cars & model railway locos, including DCC & DCC Sound fitting.
39 High Street
+44 (0)1242 523 117 or 234 644 email@example.com
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